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Customer Service

Customer services are provided to customers before, during and after purchasing and using products. Al-Huda Publications strongly believes that good customer service involves developing bonds with customers and ultimately leading to long term relationships. We have ensured best customer care services based on following golden rules:


*    Easy and round the clock accessibility
We are available for our valued customers round the clock, you may contact us by:

 

*    We Don't make promises which we don’t keep

Al-Huda Publications believes that reliability is one of the keys to any good relationship, and good customer service is no exception. Therefore, we think before we give any promise - because nothing annoys customers more than a broken one.

 

*    We Listen to our customers

Al-Huda Publications always listens to our customers and pays attention to their queries. We let our customers talk with us and listen to them and make appropriate responses, such as suggesting how to solve the problems etc.

 

*    We Deal with complaints

No one likes hearing complaints. But Al-Huda Publications believes that by responding to complaints effectively our business can reap the benefits of good customer service in future too.


*    We Believe in being helpful - even if there's no immediate benefit in it

Alhamdulillah, Al-Huda Publications promotes ethical business practices and we are always “Helpful” for our customers without taking into account any immediate monetary benefits.